Policies

Responsible Gaming

Together with the Ontario Lottery and Gaming Corporation (OLGC) Casino Niagara works with professional and volunteer agencies, including the Responsible Gambling Council.

Gambling, in its many forms, has been available in Ontario for decades. And while the majority of people view gaming as simply another form of entertainment, there has always been a small percentage of people who have difficulty exercising self-control.

One of the most important measures in dealing with problem gambling is increasing public awareness and informing people about how to get help. Accordingly, Casino Niagara has implemented a program of responsible gaming awareness, which focuses on the customer, community and employee awareness.

As part of OLG support of a self-excluded customer's commitment to stop gambling, self-excluded individuals are not permitted to win prizes.

Responsible Gambling Statement of Commitment

Niagara Casinos is committed to reducing the incidence of problem gambling and to curbing harm to those who may have developed a problem. Our commitment to Responsible Gambling is integral to our business and a condition of our success.

Customer Awareness

Casino Niagara provides on-site display material including brochures and posters, which include the provincial Problem Gambling Helpline, telephone number. This number is also posted on all slot machines on property. The Helpline number 1 (888) 230-3505, provides 24-hour confidential information and referral, seven days a week in many languages.

Further, Casino Niagara offers customers the opportunity to voluntarily self-exclude themselves from all OLGC gaming venues for an indefinite period.

Community Awareness

Casino Niagara is committed to increasing awareness about problem gambling in the surrounding community. Periodicals, newspaper and radio advertisements all highlight the issue of problem gambling and the agencies to which those affected can turn to for help.

Associate Awareness

Casino Niagara provides ongoing training for associates, which focuses on recognizing the signs and symptoms of problem gambling and referral knowledge.

Restrictions on Underage Gaming

To help ensure a high level of integrity, OLGC gaming activities are tightly regulated, controlled and include strict provisions preventing access to minors. Restrictions on underage access are strictly enforced. Ontario has harsh penalties for selling gambling products to minors with fines ranging from $50,000 to $250,000. Lottery ticket sales are restricted to those 18 years and older. The minimum age to play a game of chance in a casino or a slot facility is 19.

Government of Ontario Commitment

The provincial government has allocated 2% of the annual gross revenue from charity casinos and slot facilities at racetracks - with a guaranteed minimum of $10 million annually - to the Ministry of Health and Long-Term Care for problem gambling research, treatment prevention and awareness. This is more than any jurisdiction in North America.

Free Parking!

Use your PAC card when playing slots or table games to earn free parking at Casino Niagara.

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Eat & Play!

Charred, seared, sizzling and delicious! Join us at Lucky's Steakhouse and then try your luck with our numerous slots and table games!

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