Niagara Casinos COVID-19 Update

Safety Guidelines & Updates

NOW OPEN!

In accordance with the Province of Ontario, as of March 21, 2022, masks and/or face coverings will not be required when visiting the casino floor, indoor dining establishments and live entertainment. Niagara Casinos respects an individual’s choice to continue wearing a mask after this date.

Please note, if wearing a mask to enter the gaming floor, you will be asked to temporarily remove the mask for identification purposes.

Our health and safety protocols will still be in place to ensure that Niagara Casinos remain safe to stay, safe to dine, and safe to play!

 

What are the hours?

Casino Niagara is now open 24/7.

What entrances can be used for guests?

The main rotunda entrance to the gaming floor is open. The entrance on level 1 from Falls Avenue is open during limited hours (Sunday – Thursday: 12pm – 8pm; Friday & Saturday: 12pm – 2am).

Will there be capacity limits?

We are operating at 100% capacity in accordance with Ontario public health guidelines.

Is self-parking available?

Yes, self-parking will be open and available for guests. Parking is complimentary for Ignite members and above, and Core members who have received complimentary parking offers.

Can guests earn Free Parking?

Parking is complimentary for Ignite members and above, and Core members who have received complimentary parking offers. All other customers are required to pay for parking. Rates will fluctuate based on day of the week. Core members are encouraged to log into their My Momentum account online to check their eligibility on complimentary parking offers.

Can I pay with cash?

Cash is accepted, but to increase safety, we’re encouraging contactless methods of payment (tapping credit or debit cards) instead of cash. Please note, cash and/or vouchers are still required to play at slot machines.

Is the PlaySmart Centre open?

Niagara Casinos has an ongoing commitment to responsible gambling. The PlaySmart Centre is open with the same health and safety requirements as the rest of the property.

What are the Call Centre hours?

The Call Centre is open daily from 7am-3am.

Will I need to provide proof of COVID-19 vaccination to enter?

In accordance with the Province of Ontario, as of March 1, 2022 proof of being fully vaccinated against COVID-19 will no longer be required to enter the casino floor, indoor dining establishments and live entertainment venues.

What Health & Safety Precautions should I expect to see when I return?

  • Enhanced cleaning procedures across property
  • Easy access to hand sanitizer and sanitizing wipes

View our Health and Safety guide.

What are my responsibilities when visiting?

  • Stay home if you are not feeling well
  • It is encouraged not to congregate around tables and machines
  • Cover your mouth & nose when sneezing or coughing. If you use a tissue, put it in the garbage and wash your hands or use hand sanitizer right away
  • Wash your hands often for at least 20 seconds with soap and water or use alcohol-based hand sanitizer. Avoid touching your eyes, nose and mouth with unwashed hands

Do I need a face mask or covering?

No. As of March 21, 2022, masks and/or face coverings will not be required.

Niagara Casinos respects an individual’s choice to continue wearing a mask after this date.

Please note, if wearing a mask to enter the gaming floor, you will be asked to temporarily remove the mask for identification purposes.

What if a guest seems to be exhibiting symptoms?

If a guest begins to exhibit symptoms of COVID-19 while on the property, Security will be notified immediately and he/she will be isolated until he/she can safely leave, and the local public health authorities will be notified.

What happens if there is a positive COVID-19 case confirmed on property?

If a positive COVID-19 case is confirmed on property, enhanced disinfection procedures will occur, and Niagara Casinos will follow all recommended directives and actions by Ontario Public Health and Niagara Region Public Health and Emergency Services.

Where can I learn more about the Momentum Program?

The Momentum Desk at Casino Niagara is ready to help you with all of your Momentum questions.
Casino Niagara Momentum Desk Hours:

  • Monday – Thursday: 10am – 10pm
  • Friday: 10am – 2am
  • Saturday: 8am – 2am
  • Sunday: 8am – 10pm

Why did you change the rewards program from Players Advantage Club to Momentum?

As new members to the Mohegan Gaming & Entertainment family, we wanted to offer you a program that offers a more personalized experience while you plan your trip and visit our properties. Momentum offers you more choices so that you can design your visit with us based on your individual interests. Mohegan Gaming and Entertainment’s reward program Momentum has won numerous awards and offers you more flexibility and choice for your rewards. Therefore, it is a great fit for us!

What happens to my Players Advantage Club membership?

Your PAC membership and card number will automatically transfer over to Momentum.

What happens with my PAC card?

You can continue to use your PAC card, as it will continue to work in the slot machines and at Table Games. You are not required to get a new card, but you are able to get a new Momentum card printed at the Momentum Desks (formerly the Players Advantage Club) or VIP Services Desk at Fallsview Casino Resort.

Why isn’t my PAC card working?

If you are having any issues with your PAC card, please visit the Momentum Desk and one of our associates will be able to assist you.

What is happening with my card status?

Your status card at re-opening on January 31 will continue to be the same until September 30. It will not be lowered. Status Points will be reset to zero on April 1, 2022, but you will stay within your same card type. If you earn Status Points that qualify you for a higher card type before April 1, 2022, you will move up into a new card level when you earn additional status points and that card type will be extended after April 1, 2022. Qualifying periods are April 1 September 30 and October 1 – March 31. To view Momentum benefits, visit our Overview page.

What is happening with gaming offers?

If you had gaming offers active on your account as of March 16, 2020 we have extended those offers to be active until December 15, 2021.

What is happening to my Status Points?

Your status card at re-opening on Jan. 31st will continue to be the same until Sept. 30. It will not be lowered.

What if I earn Status Points that qualify me for a higher card type before April 1, 2022?

You can still move up into a new card level when you earn additional status points and that card type will be extended after April 1, 2022.

Will my Status Points be reset after April 1, 2022?

Yes, Status Points will be reset to zero on April 1, 2022, but you will stay within your same card type.

What are the qualifying card periods for Momentum?

Qualifying periods are April 1 – September 30 and October 1 – March 31.

What do I qualify for with my card level?

To view your benefits, click here: Momentum | Casino Niagara

What is happening with dining offers?

Comps will not be available for the restaurants at this time.

When can I get my loyalty gift offer?

At this time the pots and pans loyalty gift is on hold. We will update eligible patrons as soon as we can with further information.

What Promotions will be offered?

Please visit our Promotions page for a list of current promotions.

What will happen to My Momentum offers and Achievement Awards?

Unredeemed gaming offers will be extended once we re-open.

Achievement awards that expire during our closure will be given in the form of Momentum dollars equivalent to the award achieved.

Hotel and entertainment offers are paused. More information will be provided once available.

Please make sure you visit your My Momentum account for all updates.

How do I get your emails?

If you have not yet signed up for email communication, or have changed your email address please visit the Momentum Desk.

What is available for slots?

Casino Niagara has over 1400 slot machines! Machines are sanitized regularly and wipes are also readily available for you to wipe down your machine.

Are table games available?

Casino Niagara offers limited table games from Noon – 4:00am daily.

Electronic table games are available for you to enjoy at Casino Niagara 24/7. Dealer dealt Dynasty games include Roulette, Blackjack, Mini Baccarat and Sic Bo.

Is the Poker Room open?

Yes, Casino Niagara's Poker Room is open Noon to 4:00am daily.

Will there be promotions or tournaments happening?

For the most recent updates on promotions, view our Promotions page. Tournaments remain paused at this time.

What is available for dining?


LEV2L Sports Bar & Entertainment will be open from Noon – 10pm 7 days a week.

Perks Café and Market Buffet will be temporarily closed. Comps will not be available for the restaurants at this time.

Please note that restaurant hours may change without notice.

What Safety Precautions are taking place in dining areas?

Disinfection of all high touch services are our top priority in our dining outlets. Dining tables, bar tops, stools and chairs are disinfected after each use. Condiments will be served in single use containers and menus will be single use or digital.

Is the Buffet Open?

Our Grand Buffet at Fallsview Casino Resort is re-opening July 21, 2022.

Can I use the self-serve beverage stations?

At this time Self-Serve coffee, tea and water are temporarily unavailable.

Will food and beverage be available on the gaming floor?

Yes, food and beverage will be available on the gaming floor.

Chill bar will be open daily for beverage service with alcohol service from 9:00am to 2:00am.

Can I get takeout?

Takeout is not available at this time.

Will there be live music at LEV2L?

No, at this time all entertainment is paused.

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