Niagara Casinos COVID-19 Update

Safety Guidelines & Updates

WE ARE EXCITED TO WELCOME YOU BACK
AND THANK YOU FOR PLAYING IT SAFE!

CASINO NIAGARA
IS NOW OPEN 24/7

Casino Niagara is now open to the general public, 24 hours a day 7 days a week. Offerings include the gaming floor, slots, electronic table games, limited table games from 12PM – 4AM, LEV2L Sports Bar & Entertainment, Perks Café, and the Chill Bar. At this time the poker room will not be available at Casino Niagara.

As we progress through re-opening all amenities will be evaluated and re-opening when possible. All entertainment at Casino Niagara will remain temporarily paused until Provincial direction is given.

In accordance with Ontario Public Health mandates, as of September 22, 2021, proof of being fully vaccinated against COVID-19 (as set out by the province of Ontario here) and valid government-issued identification will be required to enter the casino floor and indoor dining establishments. Guests will need to bring their proof of full vaccination status on printed vaccine receipts or on a mobile device until the enhanced vaccine certificate with a QR code has been made available through the provincial government. You must also receive your final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

If you have not downloaded your COVID-19 vaccination proof, you can do so on the Ontario Health website here: https://covid19.ontariohealth.ca/.

 

 

 

What are the hours?

Casino Niagara is open 24/7.

What entrances can be used for guests?

The main rotunda entrance to the gaming floor is open. The entrance on level 1 from Falls Avenue is open during limited hours (Sunday – Thursday: 12pm – 2am; Friday & Saturday: 12pm – 4am).

Will contact tracing be required?

Contact tracing is required by every person entering the gaming floor of Fallsview Casino Resort and Casino Niagara. Your contact information and the date and time of your attendance at Niagara Casinos may be disclosed to Canadian Public Health Authorities for contract tracing purposes, as required by law.

Is the casino open to the general public?

Yes, Casino Niagara is now open to the general public, 24 hours a day 7 days a week. Please remember when planning your visit to note that higher demand times will be during evenings and weekends. Please plan your trip accordingly.

Will there be capacity limits?

Yes, we have capacity limits on the gaming floor to ensure that physical distancing can be easily maintained.

Is self-parking available?

Yes, self-parking is open and available for guests to use. Parking is complimentary for Ignite members and above, and Core members who have received complimentary parking offers.

Can guests earn Free Parking?

Parking is complimentary for Ignite members and above, and Core members who have received complimentary parking offers. All other customers are required to pay for parking. Rates will fluctuate based on day of the week. Core members are encouraged to log into their My Momentum account online to check their eligibility on complimentary parking offers.

Can I pay with cash?

Cash is accepted, but to increase safety, we’re encouraging contactless methods of payment (tapping credit or debit cards) instead of cash.

How are capacities being managed?

Door counts are used to enforce the capacities.

Will I need to provide proof of COVID-19 vaccination to enter?

In accordance with Ontario Public Health mandates, as of September 22, 2021, proof of being fully vaccinated against COVID-19 (as set out by the province of Ontario here) and valid government-issued identification will be required to enter the casino floor and indoor dining establishments. Guests will need to bring their proof of full vaccination status on printed vaccine receipts or on a mobile device until the enhanced vaccine certificate with a QR code has been made available through the provincial government.

You must also receive your final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

You will need proof of vaccination and government-issued identification to:

  • Visit the casino gaming floor
  • Dine in indoor dining establishments

Where can I get my proof of vaccine?

If you have not downloaded your COVID-19 vaccination proof, you can do so on the Ontario Health website here: https://covid19.ontariohealth.ca/

Can guests show a negative test instead of a vaccine certificate?

No, a negative COVID-19 test or recent COVID-19 infection will not entitle a person to enter the gaming floor or restaurants.

What Health & Safety Precautions should I expect to see when I return?

  • Face coverings are required to be worn on the gaming floor
  • Contact tracing is required by every person entering the gaming floor
  • Changes have been made to the gaming floor and dining areas and more to assure that physical distancing can be maintained
  • Limited capacities across property to ensure that physical distancing can be maintained
  • Enhanced cleaning procedures across property
  • Easy access to hand sanitizer and sanitizing wipes
  • Additional signage to remind guests and associates of health and safety protocols

Health and Safety guide can be found here

What are my responsibilities when visiting?

  • Stay home if you are not feeling well
  • Practice physical distancing by staying 2 metres apart from other groups
  • Wear a face mask or face covering
  • Cover your mouth & nose when sneezing or coughing. If you use a tissue, put it in the garbage and wash your hands or use hand sanitizer right away
  • Wash your hands often for at least 20 seconds with soap and water or use alcohol-based hand sanitizer. Avoid touching your eyes, nose and mouth with unwashed hands

Do I need a face mask or covering?

Yes, face masks or coverings are mandatory while visiting our properties. You will be asked to temporarily remove your face covering safely for identification purposes as you enter the gaming floor.

What if I have a medical reason and cannot wear a mask?

If you have a medical condition that restricts you from wearing a mask, we kindly ask that you reschedule your visit for your own safety and that of our other guests and associates. Masks will be mandatory for all guests entering the gaming floor.

What if a guest seems to be exhibiting symptoms?

If a guest begins to exhibit symptoms of COVID-19 while on the property, Security will be notified immediately and he/she will be isolated until he/she can safely leave, and the local public health authorities will be notified.

What happens if there is a positive COVID-19 case confirmed on property?

If a positive COVID-19 case is confirmed on property, enhanced disinfection procedures will occur, contact tracing by Niagara Region Public Health, and Niagara Casinos will follow all recommended directives and actions by Ontario Public Health and Niagara Region Public Health and Emergency Services.

Where can I learn more about the Momentum Program?

The hours of operation for Momentum Desks are:

Fallsview Casino

  • 24 hours a day, 7 days a week
Casino Niagara
  • Monday – Thursday: 8am – 2am
  • Friday: 8am – 12am
  • Saturday: 12am – 12am
  • Sunday: 12am – 2am next day

Why did you change the rewards program from Players Advantage Club to Momentum?

As new members to the Mohegan Gaming & Entertainment family, we wanted to offer you a program that offers a more personalized experience while you plan your trip and visit our properties. Momentum offers you more choices so that you can design your visit with us based on your individual interests. Mohegan Gaming and Entertainment’s reward program Momentum has won numerous awards and offers you more flexibility and choice for your rewards. Therefore, it is a great fit for us!

What happens to my Players Advantage Club membership?

Your PAC membership and card number will automatically transfer over to Momentum.

What happens with my PAC card?

You can continue to use your PAC card, as it will continue to work in the slot machines and at Table Games. You are not required to get a new card, but you are able to get a new Momentum card printed at the Momentum Desks (formerly the Players Advantage Club) or VIP Services at Fallsview Casino Resort.

Why isn’t my PAC card working?

If you are having any issues with your PAC card, please visit the Momentum Desk and one of our associates will be able to assist you.

What is happening with my card status?

Your status level will transfer to a new Momentum status. Your Momentum status and card type will be based off the Status Points you earned through your Players Advantage Club card. If you are unsure of your card status, please visit the Momentum Desk or your My Momentum account online.

What is happening with gaming offers?

If you had gaming offers active on your account as of March 16, 2020 we have extended those offers to be active until December 15, 2021.

What is happening with dining offers?

Due to limited restaurant services, we will be temporarily pausing all comping and food offers.

When can I get my loyalty gift offer?

At this time the pots and pans loyalty gift is on hold. We will update eligible patrons as soon as we can with further information.

What Promotions will be offered?

Promotions and Tournaments have been temporarily paused.

How do I get your emails?

If you have not yet signed up for email communication, or have changed your email address please visit the Momentum Desk.

What is available for slots?

In order to maintain physical distancing measures you will notice that some machines have been turned off and chairs removed. Please enjoy playing safely, do not crowd around machines and respect physical distancing rules. Machines are sanitized regularly and wipes are also readily available for you to wipe down your machine.

Can people in the same group stand next to each other and play slots/electronic gaming machines?

Yes, people from the same household can sit together to play.

Are table games available?

Casino Niagara offers limited table games starting Sunday, August 15th from 12PM – 4AM daily.

Electronic table games are available for you to enjoy at Casino Niagara 24/7. Dealer dealt Dynasty games include Roulette, Blackjack, Mini Baccarat and Sic Bo.

Poker is not offered during the initial stages of our re-opening.

Is the Poker Room open?

No, the Poker Room is not available at Casino Niagara. Please stay tuned for updates.

Will there be promotions or tournaments happening?

At this time there are no promotions or tournaments running. Please stay tuned for updates.

What do guests do with expired cash out vouchers?

Guests can bring an expired cash out voucher to the Cage and Coin to be redeemed until October 20, 2021.

What Safety Precautions are taking place in dining areas?

Disinfection of all high touch services are our top priority in our dining outlets. Dining tables, bar tops, stools and chairs are disinfected after each use. Condiments will be served in single use containers and menus will be single use or digital.

What is available for dining?

At Casino Niagara the following dining amenities are available:

  • Perks Café - Serving premade sandwiches
    12PM – 8PM, 7 days a week
  • Chill Bar
    10AM – 1AM (last call at 12:45 AM)
  • LEV2L Sports Bar & Entertainment
    Monday - Thursday 4PM – 10PM
    Friday 4PM - 11PM
    Saturday - Sunday 2PM - 11PM

    Bar Hours of Operation
    Monday - Thursday 4PM - 10PM
    Friday 4PM - 2AM
    Saturday 12PM - 2AM
    Sunday 12PM - 10PM

Can I use the self-serve beverage stations?

At this time the self-serve beverage stations is unavailable.

Can I get takeout?

Takeout is available from Perks Café.

Will there be live music at LEV2L?

No, at this time all entertainment is paused.

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