What are the hours of operation at Casino Niagara?

The casino is open 24-hours a day, 7 days a week, open on all holidays. Our electronic table games and slots are always available, live table games are open noon – 3:45am daily.

What are the Momentum Desk Hours?

Our momentum desk is open Sunday-Thursday: 10am – 11pm and Friday-Saturday: 10am – 1am

When & Where is the Level 1 entrance open?

The level 1 entrance is open daily from 11am – 3am, located between the entrances of the Crowne Plaza hotel and the Sheraton Fallsview.

Is on-site parking available?

Yes, self parking is available. On-site parking rates may fluctuate and are subject to change. Please visit the Momentum Desk for more details.

Are coat check services available?

Coat Check at Casino Niagara will be available starting October 13, 2024 from 10 AM to 2:30 AM. The location is in the Rotunda Entrance area.

Is there a Dress Code at the Casino?

Shirts and shoes must be worn. Clothing or other material that displays a message considered to be obscene, offensive, intimidating or threatening, or otherwise negatively impacts the enjoyment of the casino for other patrons is not permitted.

Are the Casinos within walking distance of each other?

Yes. It is approximately a 20 minute walk between the properties.

Is there transportation provided between Casino Niagara and Fallsview Casino Resort?

Taxis are available for customers to hire. WEGO also offers service as well as city transit. UBER and other ride sharing is also available.

City transit website: City Transit

WEGO transit information: WEGO Transit

How do I get to Casino Niagara?

To get directions, simply select by car for more details.

Toronto is approximately 90 minutes away from Casino Niagara. Buffalo is approximately 45 minutes away from Casino Niagara.

How old do you have to be to enter the Casino?

To enter the casino you must be 19 years of age or older.

Security will request ID from patrons who appear under 30 years of age. Patrons who appear 21 years of age or younger will be asked to present two pieces of ID. Please note: the Casino will only accept valid Government issued photo identification for the purposes of determining age or identity.

Is everyone eligible to win a prize?

OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

The classes of persons not eligible to receive a prize include:

• An individual under the age of 19;
• An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
• An individual that has been excluded from the casino by the AGCO;
• Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
• Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
• Registered gaming assistants of OLG;
• Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
• Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
• Members of the board of directors or employees of the AGCO;
• Officers, members of the board of directors, or employees of OLG; and
• OLG employees registered as a Category 1 Gaming Assistant.

For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.

Where can I get U.S. currency exchanged?

U.S. Currency can be exchanged with any cage cashier on the gaming floor or at any bank.

Can you smoke at Casino Niagara?

In compliance with Ontario Government legislation, smoking is not permitted inside the building or on the gaming floor, however designated outdoor smoking areas are available for patrons who wish to smoke.

Electronic cigarettes and vapour devices may only be used in designated areas where smoking is permitted.

Smoking, vaping or holding lighted cannabis is not permitted anywhere on casino property.

Do you offer wheelchairs within your facility?

Yes. Wheelchairs are available on a first come, first served basis, please see Security. Advance reservations are not permitted.

How do I get to the Falls from here?

Exit the building from the lower level doors on Falls Avenue. Cross the Avenue down to the railing/viewing area and you will see the Falls directly to your right.

How many restaurants does Casino Niagara have?

LEV2L Sports Bar is the restaurant located on the Level 2 gaming floor. Visit Lev2l Sports Bar for more details. Reservations can be made here. The Chill Bar is also available on the main floor with a light selection of menu items.

Are alcoholic beverages available 24 hours at the Casino?

Alcohol service is available from 11am until 1:50am daily. LEV2L Sports Bar, located on the Casino gaming floor will serve alcohol from 9am to 2am daily. Non-alcoholic beverages are available 24-hours each day.

Are children allowed on property?

Anyone entering the casino must be 19 years of age or older to enter the Casino Floor, including all dining options. Children are not permitted on property.

Are babies in arms /strollers allowed in the casino?

Babies in arm/strollers are not permitted in the casino. Anyone entering the casino must be 19 years of age or older to enter the Casino Floor, including all dining options. Children are not permitted on property.

Do you allow pets?

No, pets are not allowed with the exception of certified service animals.

How can I be notified about future specials and promotions?

As a member of Momentum you'll receive information on exciting concert announcements, news on new Slot and Table Games, Momentum membership updates, and other information you "need" to know as an exclusive Momentum member.

To receive this information via mail or email, please visit our Momentum Desk, located on the gaming floor and request to receive notifications.

You must be 19 years of age or older and a valid Momentum member to receive notifications.

Who is prohibited from accessing the Casino?

The following individuals are prohibited from entering the gaming areas at Niagara Casinos:

• Individuals under 19 years of age;
• Individuals who appear to be intoxicated;
• Individuals enrolled/participating in the Self-exclusion program;
• Individuals who have been restricted as a condition by a court order; and
• Individuals who have been excluded from the site under subsection 3.6 (1) of the Gaming Control Act.

Any of the above-noted individuals identified attempting to enter the casino or identified on the gaming floor will be removed from the gaming premises by casino security or the police, and will be subject to Niagara Casino’s Trespass Policy and any related charges/sanctions applicable by law.

Who is prohibited from Playing?

The following individuals are prohibited from playing lottery schemes/casino games:

• Individuals under 19 years of age;
• Individuals who appear to be intoxicated;
• Individuals enrolled/participating in the Self-exclusion program;
• Individuals restricted by court order;
• Individuals who have been excluded from the site under direction of the Regulator - subsection 3.6 (1) of the Gaming Control Act;
• Officers, members of the board of directors or partners of the Operator;
• Registered gaming assistants of an Operator or OLG employed at any gaming site operated by the Operator or OLG;
• Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the site;
• Employees of registered suppliers who maintain or repair gaming equipment at the site;
• Members or employees of the AGCO;
• Officers, members of the board of directors, or employees of OLG, unless they are within the description set out in subsection 22(6) of Ontario Regulation 78/12 (i.e. they are registered as category 2 gaming assistants or otherwise not required to be registered by the AGCO).

Any of the above-noted individuals identified and found participating in gaming will be removed from the premises by casino security or the police, and subject to Niagara Casino’s Trespass Policy and any charges/sanctions applicable by law.

*Some individuals prohibited from play are subject to prize disentitlement policies and procedures.

Can I use my phone or camera to take photos or video?

No. Photography/videography is strictly prohibited on the gaming floor.

Can I use my cell phone or other electronic device?

The use of cell phones or other electronic devices is not permitted at table games or slot machines. If you require the use of your cell phone while playing casino games, you must temporarily pause your play and step away from the gaming table or slot machine.

What are the rules for alcohol on the gaming floor?

Outside alcohol is not permitted.

Persons showing signs of intoxication will not be permitted entry, or if already on the gaming floor, will be instructed to leave the casino until the next day.

Legal drinking age is 19 years old.

What are the rules for cannabis on property?

Smoking, vaping or holding lighted cannabis is not permitted anywhere on casino property.

Can I bring my purse, bag or back pack onto the gaming floor?

Yes. Bags/packages may be brought into the casino however all items are subject to security inspection. Security may request that oversized items be secured in your vehicle/hotel room if possible.

Please note however that large backpacks and bags cannot be taken into the OLG Stage at Fallsview Casino.

Do you have video surveillance?

Yes. Video surveillance is used for security, regulatory compliance and crime prevention/detection reasons and persons on the premises are subject to having their image captured. Facial recognition is also used to assist self-excluded individuals by identifying them if they enter the casino.

Is soliciting allowed at the casino?

No. Unauthorized solicitation, canvassing, advertising or distribution/posting of material anywhere on casino property is strictly prohibited.

What are the Call Centre hours?

The Call Centre is open daily from 7am-1am.

Do you have a Poker Room?

Casino Niagara features a Poker Room with 18 tables. You can call ahead to put your name on the wait list up to 90 minutes ahead of your arrival. Call (905) 353-7000.

Do you offer Sports Betting?

Wagers can be placed through our 15 sports betting kiosks or with an Ambassador at the bet window, located on Level two by LEV2L Sports Bar. For more information please visit this link - Sportsbook | Casino Niagara

Do you have a rewards program?

Absolutely! Our Momentum Program is free to join – you must be 19 years of age to participate. You can sign up for it with valid government-issued photo identification at any Momentum desk at either Casino Niagara or Fallsview Casino Resort. For more information on the program click HERE.

What is the Momentum Program?

Momentum was designed by Mohegan to offer you a more personalized experience while you plan your visit. It offers you more choices so that you can design your visit with us based on your individual interests.

For more information on the Momentum program is available HERE.

What is Momentum?

We have a great resource of questions and answers HERE.

Are Gift Cards available?

Yes, digital gift cards are available to be purchased online HERE.

Gift cards are available in any denomination up to $1,000 CAD and can be redeemed at Fallsview Casino Resort and Casino Niagara restaurants, the Fallsview Casino Resort Box Office, select Galleria dining outlets at Fallsview Casino Resort, Hard Rock Café at Casino Niagara, Fallsview Casino Resort’s Hotel and Damara Day Spa. Gift cards are not redeemable for gaming. Must be 19 years of age or older to redeem gift cards or enter the casino. Individuals who are prohibited from attending Ontario gaming sites are not permitted to enter the properties or participate in contests or promotions.

How much can I put on a gift card?

Gift cards are available in any denomination up to $1,000 CAD. Must be 19 years of age or older to redeem gift cards or enter the casino. Individuals who are prohibited from attending Ontario gaming sites are not permitted to enter the properties or participate in contests or promotions.

Where can you redeem gift cards?

Gift cards can be redeemed at Fallsview Casino Resort and Casino Niagara restaurants, the Fallsview Casino Resort Box Office, select Galleria dining outlets at Fallsview Casino Resort, Hard Rock Café at Casino Niagara, Fallsview Casino Resort’s Hotel and Damara Day Spa. Gift cards are not redeemable for gaming.

How can the recipient use the gift card?

The digital gift card will be delivered to the recipient via email or SMS with a link to open the e-gift. The recipient can show the gift card on their mobile phone at time of redemption or they can print out the gift card. The gift sender can also choose to email the digital gift card to themselves to print for hand delivery.

Can I purchase a gift card in person?

Physical gift cards are not available to be purchased at this time.

Do gift cards expire?

No, gift cards do not have an expiry date.

What is Sports Betting?

We have a great resource of questions and answers HERE.

What slot machine denominations are offered?

A wide variety of denominations from $0.01 to $5 and many of our slot machines offer multiple denominations.

How many slot machines do you have?

Casino Niagara offers over 1,300 of your favorite slot machines, including over 350 progressive slots such as Mighty Millionaire that has a jackpot starting at $1 million!

How do I obtain a Win/Loss Statement?

To obtain a Win/Loss Statement, visit any Cage Cashier and request a Win/Loss Statement Request form. You can also make the request by calling our Casino Finance department at (905) 374-6928 x24102.

How do I submit a Win/Loss Request form?

The Win/Loss Request form can be delivered to any Cage Cashier or can be faxed to (905) 353-6733 or mailed to Niagara Casinos:

Niagara Casinos
C/O Casino Finance
P.O. Box 300
Niagara Falls, Ontario
L2E 6T3
Canada

Please note that any request received by mail or fax must be notarized by an attorney or certified public accountant.

Do you offer any tournaments?

We offer a variety of tournaments throughout the year. Please see our Tournaments page for the latest details.

Is everyone eligible to win a prize?

OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

The classes of persons not eligible to receive a prize include:

• An individual under the age of 19;
• An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
• An individual that has been excluded from the casino by the AGCO;
• Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
• Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
• Registered gaming assistants of OLG;
• Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
• Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
• Members of the board of directors or employees of the AGCO;
• Officers, members of the board of directors, or employees of OLG; and
• OLG employees registered as a Category 1 Gaming Assistant.

For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.

How many table games do you offer?

We offer a wide variety of over 30 table games such as Blackjack, Mississippi Stud, Roulette, Poker and many more. For a complete list of games, visit our Table Games section online.

How many tables do you have in your Poker Room?

Casino Niagara's Poker Room offers 18 tables and is open 12:00 pm to 4:00 am daily.

We offer various forms of Texas Hold’Em No Limit Poker, Limit Poker as well as Omaha ; all provided based on demand. Blinds start at $1/$3 with a minimum buy in of $100.

Please see the Poker section of our website for any further details.

Can I call ahead to be placed on a Poker Room waiting list?

Call ins for waiting list are accepted only during operating hours. Please call (905) 353-7000 up to ninety minutes prior to arrival to be placed on a waiting list. Please check in at the Poker desk upon arrival.

As a Poker Player, will I qualify for parking?

Complimentary Parking is based off of qualified Poker play. Please check to see if you have qualified for parking by logging onto your My Momentum account, visit the Poker Room or stop by the Momentum Desk. We will be happy to help you.

Do you offer any tournaments?

Yes, we offer slot and table game tournaments. Check out our Promotions page for current and future events.

Is everyone eligible to win a prize?

OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

The classes of persons not eligible to receive a prize include:

• An individual under the age of 19;
• An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
• An individual that has been excluded from the casino by the AGCO;
• Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
• Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
• Registered gaming assistants of OLG;
• Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
• Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
• Members of the board of directors or employees of the AGCO;
• Officers, members of the board of directors, or employees of OLG; and
• OLG employees registered as a Category 1 Gaming Assistant.

For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.

Can I view Sporting Events at Casino Niagara?

Yes, various sporting events are broadcast at LEV2L Sports Bar, on more than 50 HDTVs.

Motor Coach/Bus Transportation

Relax and let someone else do the driving as we have various Motor coach Operators that visit Casino Niagara and Fallsview Casino Resort. One of our friendly agents will be more than happy to assist you. Telephone: 1 (888) 266-7258

Business Hours: Monday - Friday 9:00am - 5:30pm. Visit the motorcoach page for more details and a complete list of Motorcoach Operators.

What are the hours of operation at Fallsview Casino Resort?

The casino is open 24-hours a day, 7 days a week, open on all holidays including our Electronic table games, live table games and slots.

How many slot machines do you have?

Fallsview Casino Resort offers more than 3,500 slot machine choices.

How many table games do you offer?

We offer a wide variety of table games such as Blackjack, Baccarat, Craps, Roulette, Pai Gow Poker, Caribbean Stud, Electronic Table Games and more. For a complete list of games, visit our Table Games section online.

How many restaurants does Fallsview Casino Resort have?

There are 25 different restaurants and dining options ranging from steak and seafood to incredible Italian fare to casual sports pub and deli options specifically featuring 21 Club Steak and Seafood, Ponte Vecchio, OVERTIME Sports Lounge, Golden Lotus, Falls Deli and Dine n’ Dash. For more information, visit the dining listings on our website.

Which restaurants accept reservations?

We are pleased to accept reservations for 21 Club Steak & Seafood, Ponte Vecchio, Golden Lotus and OVERTIME Sports Lounge through OpenTable. Reservations can be made HERE.

Where can I find restaurant menus?

Menus can be found on our website under the dining tab HERE.

Are alcoholic beverages available 24 hours at the Casino?

Alcohol service is available from 9am to 1:50am daily. The Infinity Bar, located on the Casino gaming floor will serve alcohol from 9am to 2am daily. Non-alcoholic beverages are available 24-hours each day.

Hotel rates and availability

Hotel accommodations and rates are subject to availability. For our rates and rates for one of our partner hotels, please contact us directly at 1 (888) 325-5788 and we would be happy to assist you.

What are hotel check in/check out times?

The hotel check in time is 4pm and the check-out time is 11am.

Who will be performing in the theatre?

To view upcoming shows or to purchase tickets view our Concert Listings. We have welcomed incredible artists such as Sir Rod Stewart, Billy Joel, Billy Idol, Carly Pierce, Carlos Santana, Sarah McLachlan, Donny Osmond, Patti Labelle, Matt Rife and so many more!

Where can I buy tickets?

Buy your tickets online at www.ticketmaster.ca

Ticket Limit: Depending on the theatre there are different ticket limits in place. Please also note that limits can change based on artist discretion as well. There is a 6 (six) ticket combined purchase limit per customer for the Avalon Theatre and 8 (eight) ticket combined purchase limit per customer for the OLG Stage at Fallsview Casino. Orders exceeding the published ticket limit may be cancelled without notice by Ticketmaster at its discretion. This includes duplicate orders having the same billing address or credit card.

Where is the theatre?

The Avalon Theatre is located in the Galleria shopping area across from Ponte Vecchio, within Fallsview Casino Resort. The OLG Stage at Fallsview Casino is located on the corner of Murray St. & Fallsview Blvd. You can access it via the indoor walkway through the Galleria at Fallsview Casino. View our property map.