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Frequently Asked Questions

You've got questions? Casino Niagara has the answers! Whether a general inquiry or department specific, the list below should have the information you are looking for.

  • What are the hours of operation at Casino Niagara?

    The casino is open 24-hours a day, 7 days a week, open on all holidays.

    Is on-site parking available?

    Yes, self parking is available. On-site parking rates may fluctuate and are subject to change. Earn free parking with a Players Advantage Club card. Please visit the Players Advantage Club booth for more details.

    Are coat check services available?

    Coat Check is now open at Casino Niagara and will remain open until May 2017.

    Hours of Operation: Daily 10am - 2:30am
    For assistance between 2:30am and 10:00am, please contact extn. 21033.

    Is there a Dress Code at the Casino?

    Shirts and shoes must be worn. Clothing or other material that displays a message considered to be obscene, offensive, intimidating or threatening, or otherwise negatively impacts the enjoyment of the casino for other patrons is not permitted.

    Is there transportation provided between Casino Niagara and Fallsview Casino Resort?

    No. Taxis are available for customers to hire. If one is not at the Casino, a Door or Valet attendant can arrange a taxi to be dispatched. During the summer months, City transit service is available from Clifton Hill to Murray Hill in close proximity to both properties.

    Are the Casinos within walking distance of each other?

    Yes. It is approximately a 20 minute walk between the properties.

    How do I get to Casino Niagara?

    To get directions, simply select by car for more details.

    Toronto is approximately 90 minutes away from Casino Niagara. Buffalo is approximately 45 minutes away from Casino Niagara.

    How old do you have to be to enter the Casino?

    To enter the casino you must be 19 years of age or older.

    Security will request ID from patrons who appear under 30 years of age. Patrons who appear 21 years of age or younger will be asked to present two pieces of ID. Please note: the Casino will only accept valid Government issued photo identification for the purposes of determining age or identity.

    Is everyone eligible to win a prize?

    OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

    The classes of persons not eligible to receive a prize include:

    • An individual under the age of 19;
    • Self-excluded individuals;
    • An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
    • An individual that has been excluded from the casino by the AGCO;
    • Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
    • Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
    • Registered gaming assistants of OLG;
    • Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
    • Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
    • Members of the board of directors or employees of the AGCO;
    • Officers, members of the board of directors, or employees of OLG; and
    • OLG employees registered as a Category 1 Gaming Assistant.

    For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.

    Where can I get U.S. currency exchanged?

    U.S. Currency can be exchanged with any cage cashier on the gaming floor or at any bank.

    Can you smoke at Casino Niagara?

    No, as of May 31st, 2006 Casino Niagara became a smoke-free property per Ontario Government legislation, however, designated outdoor smoking areas are available for patrons who wish to smoke.

    Do you offer wheelchairs within your facility?

    Yes. Wheelchairs are available on a first come, first served basis at Player's Advatage Club booth. Photo ID is required as a deposit. Advance reservations are not permitted.

    How do I get to the Falls from here?

    Exit the building from the lower level doors on Falls Avenue. Cross the Avenue down to the railing/viewing area and you will see the Falls directly to your right.

    How many restaurants does Casino Niagara have?

    There are four dining options at Casino Niagara, including Lucky's Steakhouse, The Market Buffet, Quench Bar and Perks Café. For more information, visit the dining section of our website.

    Are alcoholic beverages available 24 hours at the Casino?

    Alcohol service is available from 11AM until 1:50AM. Non-alcoholic beverages are available 24-hours each day. Due to government regulations it is against the law to serve complimentary alcohol in Canada.

    Are children allowed on property?

    Children are permitted on property but must be 19 years of age or older to enter the Casino Floor, including all dining options (with the exception of Perks Café).

    Do you allow pets?

    No, pets are not allowed with the exception of certified service animals.

    Are Gift Cards available?

    Yes, Gift Cards are available.

    To purchase, call 1 (888) 325-5788 or visit the Players Advantage Booth located on the gaming floor. Must be at least 19 years of age or older to purchase and redeem Gift Cards. Valid, Government-issued, photo identification is required upon request. Gift Cards can be redeemed at any Casino Niagara or Fallsview Casino Resort restaurant, box office or Galleria restaurant or at the Fallsview Casino Resort Hotel/Spa. Gift Cards are not redeemable for coin or tokens.

    How can I be notified about future specials and promotions?

    As a member of our Players Advantage Club you'll receive information on exciting concert announcements, news on new Slot and Table Games, Players Advantage Club membership updates, and other information you "need" to know as an exclusive Players Advantage Club Member.

    To receive this information via mail or email, please visit our Players Advantage Club Booth, located on the gaming floor and request to receive notifications.

    You must be 19 years of age or older and a valid Players Advantage Club Member to receive notifications.

    Who is prohibited from accessing the Casino?

    The following individuals are prohibited from entering the gaming areas at Niagara Casinos:

    • Individuals under 19 years of age;
    • Individuals who appear to be intoxicated;
    • Individuals enrolled/participating in the Self-exclusion program;
    • Individuals who have been restricted as a condition by a court order; and
    • Individuals who have been excluded from the site under subsection 3.6 (1) of the Gaming Control Act.

    Any of the above-noted individuals identified attempting to enter the casino or identified on the gaming floor will be removed from the gaming premises by casino security or the police, and will be subject to Niagara Casino’s Trespass Policy and any related charges/sanctions applicable by law.

    Who is prohibited from Playing?

    The following individuals are prohibited from playing lottery schemes/casino games:

    • Individuals under 19 years of age;
    • Individuals who appear to be intoxicated;
    • Individuals enrolled/participating in the Self-exclusion program;
    • Individuals restricted by court order;
    • Individuals who have been excluded from the site under direction of the Regulator - subsection 3.6 (1) of the Gaming Control Act;
    • Officers, members of the board of directors or partners of the Operator;
    • Registered gaming assistants of an Operator or OLG employed at any gaming site operated by the Operator or OLG;
    • Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the site;
    • Employees of registered suppliers who maintain or repair gaming equipment at the site;
    • Members or employees of the AGCO;
    • Officers, members of the board of directors, or employees of OLG, unless they are within the description set out in subsection 22(6) of Ontario Regulation 78/12 (i.e. they are registered as category 2 gaming assistants or otherwise not required to be registered by the AGCO).

    Any of the above-noted individuals identified and found participating in gaming will be removed from the premises by casino security or the police, and subject to Niagara Casino’s Trespass Policy and any charges/sanctions applicable by law.

    *Individuals prohibited from play are subject to prize disentitlement policies and procedures.

    Can I use my phone or camera to take photos or video?

    No. Photography/videography is strictly prohibited on the gaming floor.

    Can I use my cell phone or other electronic device?

    The use of cell phones or other electronic devices is not permitted at table games or slot machines. If you require the use of your cell phone while playing casino games, you must temporarily pause your play and step away from the gaming table or slot machine.

    What are the rules for alcohol on the gaming floor?

    Outside alcohol is not permitted.

    Persons showing signs of intoxication will not be permitted entry, or if already on the gaming floor, will be instructed to leave the casino until the next day.

    Legal drinking age is 19 years old.

    Can I bring my purse, bag or back pack onto the gaming floor?

    Yes. Bags/packages may be brought into the casino however all items are subject to security inspection. Security may request that oversized items be checked into the coat-check or secured in your vehicle/hotel room if possible.

    Do you have video surveillance?

    Yes. Some areas are monitored by video surveillance. Facial recognition and license plate recognition technology is also in effect and may be used for investigation or law enforcement purposes.

    Can I wear a mask or facial covering on the gaming floor?

    No. Patrons are prohibited from wearing masks or other facial coverings while inside the casino, except where it is established that the device is required to accommodate a disability or religious belief

    *If you require the use of a facial covering to accommodate a disability or religious belief, please identify yourself and discuss your accommodation need with security prior to entering the gaming floor. Documentation supporting the need for accommodation may be required.

  • How do I join the Players Advantage Club?

    You can join the Players Advantage Club by visiting the Players Advantage Club Booth located on the Casino floor.

    You must be 19 years of age or older to join and must present valid, Government-issued, photo identification in order to receive your Players Advantage Club card at the Players Advantage Booth.

    How do I redeem my Players Advantage Club Reward Points?

    To redeem your points for cash back, simply visit any Cage Cashier or visit one of our amenities and swipe your Players Advantage Club card to use your Points for dining or retail merchandise.

    Why didn't I receive a monthly mailer or offers?

    All coupons and promotional offers are based on rated play at the Casino. Further inquires can be made at 1 (888) 325-5788.

    Can I use my Direct Mail offer for different dates?

    All offers are subject to the outlined terms and conditions, are non-negotiable and are non-transferable.

    How can I update my information?

    All updates to your Players Advantage Club account must be done in person by visiting the Players Advantage booth with valid, Government-issued, photo identification.

  • What slot machine denominations are offered?

    A wide variety of denominations from $0.01 to $5 and many of our slot machines offer multiple denominations.

    How many slot machines do you have?

    Casino Niagara offers over 1,300 of your favorite slot machines, including over 350 progressive slots such as Mighty Millionaire that has a jackpot starting at $1 million!

    How do I obtain a Win/Loss Statement?

    To obtain a Win/Loss Statement, visit any Cage Cashier and request a Win/Loss Statement Request form. You can also make the request by calling our Casino Finance department at (905) 374-6928 x24101.

    How do I submit a Win/Loss Request form?

    The Win/Loss Request form can be delivered to any Cage Cashier or can be faxed to (905) 353-6733 or mailed to Niagara Casinos:

    Casinos of Niagara
    C/O Casino Finance
    P.O. Box 300
    Niagara Falls, Ontario
    L2E 6T3
    Canada

    Please note that any request received by mail or fax must be notarized by an attorney or certified public accountant.

    Do you offer any tournaments?

    We offer a variety of tournaments throughout the year. Please see our Tournaments page for the latest details.

    Is everyone eligible to win a prize?

    OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

    The classes of persons not eligible to receive a prize include:

    • An individual under the age of 19;
    • Self-excluded individuals;
    • An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
    • An individual that has been excluded from the casino by the AGCO;
    • Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
    • Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
    • Registered gaming assistants of OLG;
    • Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
    • Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
    • Members of the board of directors or employees of the AGCO;
    • Officers, members of the board of directors, or employees of OLG; and
    • OLG employees registered as a Category 1 Gaming Assistant.

    For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.

  • How many table games do you offer?

    We offer a wide variety of over 30 table games such as Blackjack, Mississippi Stud, Roulette, Poker and many more. For a complete list of games, visit our Table Games section online.

    How many tables do you have in your Poker Room?

    Casino Niagara's Poker Room offers 9 tables and is open 24 hours on Saturday and Sunday and 12PM to 6AM Monday to Friday.

    Due to the demand, the vast majority of our games offered are various forms of No-Limit Hold'em starting with $1 to $2 blinds, $60 minimums and $200 maximums. Texas Hold 'em, Omaha, Omaha Hi/Lo and 7-Card Stud are also offered upon demand.

    Please see the Poker section of our website for any further details.

    Can I call ahead to be placed on a Poker Room waiting list?

    Yes. Please call (905) 353-7000 up to ninety minutes prior to arrival to be placed on a waiting list. Please check in at the Poker desk upon arrival.

    Do you offer any tournaments?

    Please see our Tournaments page for details.

    Is everyone eligible to win a prize?

    OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.

    The classes of persons not eligible to receive a prize include:

    • An individual under the age of 19;
    • Self-excluded individuals;
    • An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
    • An individual that has been excluded from the casino by the AGCO;
    • Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
    • Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
    • Registered gaming assistants of OLG;
    • Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
    • Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
    • Members of the board of directors or employees of the AGCO;
    • Officers, members of the board of directors, or employees of OLG; and
    • OLG employees registered as a Category 1 Gaming Assistant.

    For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.

  • What entertainment options are offered at Casino Niagara?

    Casino Niagara offers weekly live music. Please see our Entertainment page for the latest details and performance listings.

    Is there an admission cost to enjoy the entertainment options at Casino Niagara?

    Free Live Music, every weekend and Silver Aces performances, every Wednesday are free! Simply visit and enjoy the shows!

  • Can I view Sporting Events at Casino Niagara?

    Yes, various sporting events are broadcast in the Sports Section, on our 26 HDTVs. Please see our Sports Section page for the latest broadcast details.

Free Parking!

Use your PAC card when playing slots or table games to earn free parking at Casino Niagara.

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Eat & Play!

Charred, seared, sizzling and delicious! Join us at Lucky's Steakhouse and then try your luck with our numerous slots and table games!

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