How can I purchase a gift card?

You can purchase a gift card online through our website or in person at the Hotel Front Desk at Fallsview Casino Resort or the Momentum Desk at Casino Niagara.

Where can I use gift cards?

Gift cards are redeemable at:

• Restaurants at Fallsview Casino Resort:
  • Ponte Vecchio
  • 21 Club Steak & Seafood
  • OVERTIME Sports Lounge
  • Falls Deli
  • Dine N’ Dash
  • Noodle Bar
  • Sushi & Oyster Bar
  • Golden Lotus
• LEV2L Sports Bar at Casino Niagara
• Fallsview Casino Resort Hotel, including Room Service
• Damara Day Spa at Fallsview Casino Resort
• Fallsview Casino Resort Box Office (for advanced ticket purchases). Please note that the available value on the gift card must cover the full cost of a single ticket. If purchasing multiple tickets, the other ticket(s) must be paid using debit or credit payment.
• Select Galleria dining outlets at Fallsview Casino Resort
• Paramount Fine Foods
• Shoeless Joe’s
• Lucky’s
• Niagara Brewing Company Tap Room
• Vittorio’s
• Hard Rock Café at Casino Niagara

Can I use the gift card at the slot machine or table game?

No. Gift cards cannot be redeemed for gaming.

Can I choose the gift card amount?

Yes, you can choose any denomination up to $1,000 CAD.

In what currency is the gift card loaded?

All gift card values are stated in Canadian Dollars (CAD).

Are there any fees associated with using the card?

No, there are no service or transaction fees when using the gift card.

Do gift cards expire?

Purchased Fallsview Casino Resort and Casino Niagara gift cards do not expire.

Can I reload the gift card?

Yes, for your convenience, both digital and physical gift cards can be reloaded online, or by visiting the Hotel Front Desk at Fallsview Casino Resort or the Momentum Desk at Casino Niagara.

I didn’t realize gift cards can’t be used for gaming. Can I get a refund?

All gift card sales are final, non-refundable and non-negotiable.

Can I use the gift card on Ticketmaster to purchase tickets for shows at the Avalon Theatre or OLG Stage at Fallsview Casino?

No. Gift cards are not redeemable on Ticketmaster. Please visit the Fallsview Box Office in person if you would like to use your gift card for a ticket purchase. Please note that the available value on the gift card must cover the full cost of a single ticket. If purchasing multiple tickets, the other ticket(s) must be paid using debit or credit payment.

What happens if my gift card is lost or stolen?

Please treat your gift card like cash. Management is not responsible for lost, stolen, or misdirected gift cards.

How can I check my gift card balance?

You can check your balance conveniently online here, or in person at:

• Any participating redemption outlet
• Hotel Front Desk at Fallsview Casino Resort
• Momentum Desk at Casino Niagara

Can I send a digital gift card to someone else?

Yes, you can send digital gift cards directly to the recipient's email address or phone number with SMS capability, along with a personal message during checkout.

How long does it take to receive a digital gift card?

Digital gift cards are typically delivered via email or SMS within minutes. However, delivery may take up to 24 hours depending on payment verification.

I haven’t received my digital gift card or purchase receipt. What should I do?

Please check your spam/junk folder first. The auto-generated email is sent from info@egfitify.com on behalf of Fallsview Casino Resort. If it’s still missing, please call us at 1-888-325-5788.

How do I know if the gift card recipient has received the digital gift card I sent?

Once the recipient has opened their gift card, you will receive an email notification.

Can I print the digital gift card and use it in person?

Yes, printed versions of digital gift cards are accepted at participating redemption outlets, as long as the QR code, card number and PIN are legible.

Is there a way to add my digital gift card to my mobile wallet (Apple Wallet/Google Wallet)?

Yes, digital gift cards can be added to Apple/Google Wallets. After receiving the gift card, open it on a mobile device, then click on the “Save to My Wallet” button to save to your digital wallet. Apple Wallet requires iCloud and an iPhone with iOS 6 or later. Google Wallet support may vary by device.

Can I schedule a digital gift card to be delivered on a future date?

Yes, eGiftify allows you to schedule delivery for a future date and time—perfect for birthdays, holidays, or special occasions.

Can digital gift cards be used across multiple transactions?

Yes, the balance will be adjusted after each use and can be used until the full value is redeemed. Each time you redeem value off the digital gift card, you will receive an email with the updated balance.

What happens if I accidentally delete my gift card email?

Contact us at 1-888-325-5788 with your original purchase details. We’ll be happy to resend your digital gift card.

I made a mistake with typing the delivery email address or phone number, what should I do?

Contact us at 1-888-325-5788 with your original purchase details. We’ll be happy to update the information and resend your digital gift card to the correct email address or phone number.

I need assistance with my gift card for an issue not listed.

Please call us at 1-888-325-5788 for further assistance.

Can I purchase a physical gift card online?

Physical gift cards are available for purchase in person at the Fallsview Casino Resort Hotel Front Desk or the Momentum Desk at Casino Niagara. Physical gift cards cannot be mailed.

When I tried to check my gift card balance online, it asks for a Gift Card Security Code, but there’s no code on the back of my gift card.

Gift cards purchased prior to November 5, 2024 do not have a gift card PIN or Security Code. The gift balance cannot be checked online. Please ask an associate at a participating redemption outlet for further assistance.